Sometimes things don't go to plan and we understand that. In this article we will explain the different options you have when you are unhappy with the services provided or if you have experienced a fraudulent transaction.

What is the reason you are requesting a refund?

My account (or payment method) has been used on CreatorSphere fraudulently

If your payment method (for example debit/credit card) or your CreatorSphere account has been used to make fraudulent purchases, you should notify our team immediately using the live chat below.

Click here to report a fraudulent transaction

The content was misleading or the creator no longer meets the requirements they've set

We're sorry that you're unhappy with the content you've subscribed to. Please follow the steps below, and we will pass your refund request to our account specialists who will check to see if the creator is making the commitments they promised when you subscribed.

Click here to submit a misleading perks & refund report

I'm unhappy with the content I've subscribed to

We're sorry that you're unhappy with the content you've subscribed to. Please follow the steps below, and we will pass your refund request to the creator who will have to authorize the refund.

Click here to request that the creator refunds you

Important regarding requesting a creator refund you: The creator will choose whether to refund you, you should know that CreatorSphere cannot refund you if the creator has followed the requirements they stated when you subscribed. We only fulfill the transaction and are not responsible for the individual creator-fan agreements. If you'd like to no longer subscribe to the creator, please click here.

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